I called mid afternoon after ordering early that morning asking about tracking info. The person who answered checked and said somehow when he pulled the orders mine hadnt come up but that he would make sure it went out that day. I’m not sure if it’s regular practice for yall, but the ups tracking said customer dropped off at UPS, I’m assuming they usually pick up your orders. Either way, yall made it happen for me, a Friday delivery wasn’t going to work, it had to be Thursday. Thank you for the great customer service, fish arrived fine and looks great so far.
J
Jeffery Cross
Yellow tang
Very impressed with the shipping. Beautiful healthy yellow tang. I had some fish bullies in my tank and so I had to put a divider in my tank. The fish doing.ok just worried about the stress he went through. Hopefully he will make a recovery. Thanks for the beautiful yellow tang. I will definitely purchase again.
M
Miles
The fish is gorgeous! It arrived alive, healthy, and eating. Two days later, It is still doing great. This was a wonderful first experience ordering fish online.
E
Eric Recendez
Hawaiian Yellow Tang
R
Richard Alley
Stunner
Was part of my first Oder with Reef Pro. There was a UPS delay that caused my order to be a day late. Unfortunately the fish was barely alive and did not survive. I had 2 other fish in order as well but they were both DOA. I immediately reached out to Reef Pro and sent pictures. They responded in a few minutes!! They went above and beyond my expectations. Getting me replacement fish shipped to me with in 24hrs!!! My first order but not my last thanks to great customer service!! Would definitely recommend to anyone. Always get the shipping insurance!
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I called mid afternoon after ordering early that morning asking about tracking info. The person who answered checked and said somehow when he pulled the orders mine hadnt come up but that he would make sure it went out that day. I’m not sure if it’s regular practice for yall, but the ups tracking said customer dropped off at UPS, I’m assuming they usually pick up your orders. Either way, yall made it happen for me, a Friday delivery wasn’t going to work, it had to be Thursday. Thank you for the great customer service, fish arrived fine and looks great so far.
Package was leaking and a lot of water had damaged the package. The fish is fine but the bags were leaking and everything was drenched. Not sure if this is just an individual incident but I certainly dont feel like this shipping protection helped.
