By participating in Reef Pro Stores auctions you are agreeing to these terms and conditions.
All auctions are started with a $0.99 starting bid price. At the conclusion of the auction the highest bidder wins.
ALL ITEMS ARE NOT WYSIWYG UNLESS OTHERWISE NOTED
Auction is subject to change at anytime
Payment:
Once the auction is finished you will receive an invoice via email. Once the auctions have ended you must complete the entire checkout process within 24 hours. Failing to process payment within this time frame will forfeit the item won. This item will reappear in the subsequent auction.
All items must be checked out through our online payment system.
Auctions cannot be combined with any discounts, coupons or gift certificates. NO EXCEPTIONS!
Gift Certificates issued from previous DOA's are not valid on AUCTION ITEMS!
Shipping:
All livestock ships via UPS priority overnight shipping. We do not offer FREE SHIPPING on auctions.
NON COMBINED FISH AND CORAL/INVERT ORDERS:
Shipping is flat rate regardless of how many items you purchase:
Continental United States: $56.00
Florida: $36.00
COMBINED FISH AND CORAL ORDERS
NOTE: CORALS & INVERTS SHIP SEPARATELY FROM FISH AS THEY ARE HOUSED AT DIFFERENT FACILITIES.
If you order contains both fish and corals you will be charged a shipping charge of $72 for residence of Florida. Non-Florida residence will have a shipping charge of $112.
THIS COMBINED SHIPPING RATE WILL BE REQUIRED ACROSS THE ENTIRE WEBSITE, INCLUDING ORDERS WON VIA AUCTION.
All auction orders require a minimum $75.00 value EXCLUDES SHIPPING COST
To be eligible for FREE SHIPPING he or she must spend $599.98 ON NON-AUCTION ITEMS
ALL ITEMS WON ON AUCTION WILL SHIP: MONDAY, TUESDAY, OR WEDNESDAY. IF YOU WOULD LIKE A SPECIFIC SHIPPING DATE PLEASE LET US KNOW, HOWEVER IT IS NOT GUARANTEED. WE ARE NOT RESPONSIBLE FOR MISSED PACKAGES DUE TO WRONG SHIPPING DAYS!
NO LOCAL PICKUP ALLOWED ON ITEMS WON ON AUCTION.
All items won during auction are required to ship within 1 WEEK of the auction ending.
All non-auction items can be combined with items won in auction and shipped together with no addition charge.
At the time of shipping, if the particular specimen does not meet our quality standards, the item will be substituted for another one similar in size and shape without notice.
DOA POLICY:
Normal DOA Policy applies to items won on auction.
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I called mid afternoon after ordering early that morning asking about tracking info. The person who answered checked and said somehow when he pulled the orders mine hadnt come up but that he would make sure it went out that day. I’m not sure if it’s regular practice for yall, but the ups tracking said customer dropped off at UPS, I’m assuming they usually pick up your orders. Either way, yall made it happen for me, a Friday delivery wasn’t going to work, it had to be Thursday. Thank you for the great customer service, fish arrived fine and looks great so far.
Package was leaking and a lot of water had damaged the package. The fish is fine but the bags were leaking and everything was drenched. Not sure if this is just an individual incident but I certainly dont feel like this shipping protection helped.