By participating in Reef Pro Stores auctions you are agreeing to these terms and conditions.
All auctions are started with a $0.99 starting bid price. At the conclusion of the auction the highest bidder wins.
ALL ITEMS ARE NOT WYSIWYG UNLESS OTHERWISE NOTED
Auction is subject to change at anytime
Payment:
Once the auction is finished you will receive an invoice via email. Once the auctions have ended you must complete the entire checkout process within 24 hours. Failing to process payment within this time frame will forfeit the item won. This item will reappear in the subsequent auction.
All items must be checked out through our online payment system.
Auctions cannot be combined with any discounts, coupons or gift certificates. NO EXCEPTIONS!
Gift Certificates issued from previous DOA's are not valid on AUCTION ITEMS!
Shipping:
All livestock ships via UPS priority overnight shipping. We do not offer FREE SHIPPING on auctions.
NON COMBINED FISH AND CORAL/INVERT ORDERS:
Shipping is flat rate regardless of how many items you purchase:
Continental United States: $56.00
Florida: $36.00
COMBINED FISH AND CORAL ORDERS
NOTE: CORALS & INVERTS SHIP SEPARATELY FROM FISH AS THEY ARE HOUSED AT DIFFERENT FACILITIES.
If you order contains both fish and corals you will be charged a shipping charge of $72 for residence of Florida. Non-Florida residence will have a shipping charge of $112.
THIS COMBINED SHIPPING RATE WILL BE REQUIRED ACROSS THE ENTIRE WEBSITE, INCLUDING ORDERS WON VIA AUCTION.
All auction orders require a minimum $75.00 value EXCLUDES SHIPPING COST
To be eligible for FREE SHIPPING he or she must spend $599.98 ON NON-AUCTION ITEMS
ALL ITEMS WON ON AUCTION WILL SHIP: MONDAY, TUESDAY, OR WEDNESDAY. IF YOU WOULD LIKE A SPECIFIC SHIPPING DATE PLEASE LET US KNOW, HOWEVER IT IS NOT GUARANTEED. WE ARE NOT RESPONSIBLE FOR MISSED PACKAGES DUE TO WRONG SHIPPING DAYS!
NO LOCAL PICKUP ALLOWED ON ITEMS WON ON AUCTION.
All items won during auction are required to ship within 1 WEEK of the auction ending.
All non-auction items can be combined with items won in auction and shipped together with no addition charge.
At the time of shipping, if the particular specimen does not meet our quality standards, the item will be substituted for another one similar in size and shape without notice.
DOA POLICY:
Normal DOA Policy applies to items won on auction.
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I had an issue with my first Oder because of shipment delay with UPS. Fished unfortunately arrived DOA. I immediately reached out to Reef Pro and they responded in a few minutes. Went above and beyond my expectations getting replacement shipped. Great costumer service!! Will definitely order from them again!! Make sure to get the shipping insurance.
Was part of my first Oder with Reef Pro. There was a UPS delay that caused my order to be a day late. Unfortunately the fish was barely alive and did not survive. I had 2 other fish in order as well but they were both DOA. I immediately reached out to Reef Pro and sent pictures. They responded in a few minutes!! They went above and beyond my expectations. Getting me replacement fish shipped to me with in 24hrs!!! My first order but not my last thanks to great customer service!! Would definitely recommend to anyone. Always get the shipping insurance!
I’ve had this fish for about four months now, and it has been fantastic. It arrived super healthy and was already eating pellets right from the start. After a full observation period, the fish remained completely clean with no signs of disease.
For a sensitive species like the White Cheek, that’s impressive. I would 100% recommend this seller based on my experience.
